Staff and Board Biographies

Debra H. Tuttle, J.D.

Debra H. Tuttle, J.D., is the Executive Director and Chief Mediator for the Wisconsin Foreclosure Mediation Network and the Metro Milwaukee Foreclosure Mediation Program, which both operate through Metro Milwaukee Mediation Services, Inc., a Wisconsin non-profit. This corporation is under contract with the Milwaukee County Clerk of Circuit Courts, with primary funding from the Wisconsin Department of Justice. In this role since July, 2009, she develops and enforces policy, provides training, engages in mediation, as well as supervises all mediators and law students engaged in the foreclosure mediation program.

Ms. Tuttle was a part of the design team for development of the Mortgage Modification Mediation Program of the Bankruptcy Court in the Eastern District of Wisconsin, and serves on its roster, as well as the Bankruptcy Court of the Western District. She has been engaged in the practice of mediation since 2001, having mediated over 1000 cases, and is slated for completion of a Masters Degree in Dispute Resolution from Marquette University in 2013.

From 1987 to 2003, Ms. Tuttle was with the law firm of Mallery & Zimmerman, LLC., joining the law firm as a partner in 1990. There, she worked in the area of commercial and residential foreclosures, employment claims, commercial disputes, and construction cases. Ms. Tuttle earned her J.D. from Marquette University Law School in 1987, and her Graduate Certificate in Dispute Resolution in 2003. She is a Practitioner Mediator member of the Wisconsin Association of Mediators, the American Bar Association (ADR Section), is President of the Wisconsin State Bar Section of Dispute Resolution.


Amy H. Koltz, J.D.

Amy H. Koltz, J.D. is Director of Operations and mediator for the Wisconsin Foreclosure Mediation Network and the Metro Milwaukee Foreclosure Mediation Program (MMFMP). Since 2003, she has been engaged in dispute resolution program design and administration, working closely with case management software developers to implement streamlined processes utilizing cutting edge technology.

Ms. Koltz manages day-to-day operations of MMFMP, including overseeing daily support staff, student interns and volunteers; developing and implementing process improvements; and serving as a resource on policy and procedures for MMFMP support persons, program participants and coordinators of foreclosure mediation programs in counties throughout the state. In addition, Ms. Koltz has mediated over 100 cases through the program.

Prior to joining MMFMP in July 2009, Ms. Koltz served as Manager of Process and Compliance for DeMars &Associates, Ltd. In that role, she ensured compliance with state and federal guidelines regulating consumer dispute resolution programs, she trained and managed a nationwide roster of mediators and arbitrators, and she engaged in consumer dispute resolution systems design for clients including eBay, Winnebago Industries, Porsche Cars North America and 2-10 Home Buyers Warranty. She mediated warranty disputes between consumers and Big Dog Motorcycles, LLC and directed a team of three staff-members mediating warranty disputes between consumers and Ford Motor Company.

Ms. Koltz served 6 years as a Board Member and is a Past-Chairperson of the Wisconsin State Bar’s Alternative Dispute Resolution Board. She is a Roster Mediator for the Mortgage Modification Mediation Program through the Eastern District of Wisconsin Bankruptcy Court. Ms. Koltz earned a B.A. from The College of William and Mary in 1998 and a J.D. from Marquette University Law School in 2003. She also earned a Graduate Certificate in Dispute Resolution from Marquette University in 2004.


Matt Plummer, J.D.

Matt Plummer, J.D., is a staff mediator for Metro Milwaukee Mediation Services, Inc. He joined the program as a part of the Network expansion in the fall of 2012. He is also a Roster Mediator for the Eastern District of Wisconsin Bankruptcy Court Mortgage Modification Mediation Program. Mr. Plummer has worked as lender’s legal counsel in foreclosure and bankruptcy matters and is admitted to practice law in the State Courts of Wisconsin, as well as the Federal Courts for the Eastern and Western Districts of Wisconsin. Prior to law school, Mr. Plummer was a certified consumer credit and housing counselor. Mr. Plummer is a graduate of Earlham College in Richmond, Indiana and Marquette University Law School.


Maritza Amaro Hernandez

Maritza Amaro Hernandez is a Mediation Coordinator for the Metro Milwaukee Foreclosure Mediation Program (MMFMP). She joined the MMFMP staff in March 2008 and brought with her 17 years of clerical experience. That experience includes 3 years as Deputy Clerk for the Winnebago County Courthouse in Rockford, Illinois.

Ms. Amaro handles the day-to-day tasks of running the MMFMP administration office. Additionally, she is responsible for scheduling mediation sessions for MMFMP cases. Ms. Amaro is bi-lingual in English and Spanish and, therefore, serves as an interpreter in mediation sessions for homeowners needing assistance. Ms. Amaro earned her degree in Secretarial Sciences from the University of Puerto Rico in 1992.


Erika Nillo

Erika Nillo is an Outreach Coordinator for the Metro Milwaukee Foreclosure Mediation Program (MMFMP). She joined the MMFMP staff in July, 2012. Ms. Nillo assists homeowners entering the mediation process, connects them with resources, and guides them through the process. Ms. Nillo also acts as a liaison between homeowners and lenders, working with them to ensure that documentation required for mediation is current and correctly submitted.


Board of Directors of Metro Milwaukee
Mediation Services, Inc.

John Crandall

John Crandall attended Marquette University in Milwaukee, Wisconsin where he obtained a Bachelor of Science degree in total Quality Management/Operations Management in 1998. John’s experience includes 11 years working for the United States Bankruptcy Court for the Eastern District of Wisconsin, where he worked for the Chief Bankruptcy Judge. He continued his service to the bankruptcy community at Washington Mutual where he managed the bankruptcy and litigation portfolios. John had responsibilities over bankruptcy, loss mitigation, property preservation, hazard claims, collateral documents, small balance commercial loans and the valuations portfolio for Litton Loan Servicing, a Goldman Sachs company. In addition to those duties, he concentrated on contract management, acquisitions, and other default related areas within the organization. He has over 20 years experience in the industry, and is currently a member of the NACTT, ABI, and a Board Member on the Servicer Advisory group for the USFN. He is currently Senior Vice President, Director of Default Services and Retail Loan Servicing / Retail Banking at Associated Bank.


Catherine Doyle, J.D.

Catherine Doyle, J.D., is the Chief Staff Attorney at Legal Aid Society of Milwaukee, Inc. Her areas of practice include mortgage foreclosure defense, consumer law and guardianship. She has presented and testified extensively on foreclosure issues, including before the United States Senate Committee on Aging. Her work in the leagal profession has been recognized through multiple awards, including the 2006 Wisconsin Law Journal Leader in the Law Award. Ms. Doyle is also the current Chairwoman of the City of Milwaukee Board of Zoning Appeals.


Thomas Frenn, J.D.

Thomas Frenn, J.D., attorney and shareholder of Petrie & Stocking, S.C., a Milwaukee based law firm focuses his practice on small business law, real estate, non-profit organizations, wills, trusts estates and business litigation. He also has extensive experience in residential and commercial real estate transactions, including buying, selling, tax-free exchanges and eminent domain cases in the bankruptcy courts. Mr. Frenn is a former director of the Milwaukee County Museuam board


Daniel Idzikowski, J.D.

Daniel Idzikowski, J.D., Staff Attorney, Legal Action of Wisconsin, Inc. Prior to joining Legal Action, Mr. Idzikowski was Assistant Dean for Public Service for Marquette University Law School.


Scott Jurk, J.D.

Scott Jurk, J.D.,attorney, The Law Office of Scott J. Jurk. Mr. Jurk also serves as a volunteer mediator for the program as well as several other regional foreclosure mediation programs in Wisconsin. Prior to earning his J.D., Mr. Jurk served as a sworn law enforcement officer for over 20 years. In addition to his work as a mediator, Mr. Jurk also is active in conservation of wildlife habitat and currently volunteers as an Area Chairman, Special Events Chair, Zone Chair, and State Major Donor Co-Chair for Wisconsin Ducks Unlimited.